KYC/AML Policy

Xgram’s Commitment to Responsible and Anonymous Crypto Exchange

At Xgram, we believe in the core values of the decentralized ecosystem: privacy, transparency, and autonomy. We are committed to providing our users with a fast, secure, and anonymous crypto-to-crypto exchange experience.

While maintaining our commitment to anonymity, we have implemented an automated Anti-Money Laundering (AML) risk prevention system to ensure that Xgram is not used for illicit purposes. This system scans each transaction in real time and prevents the processing of funds with proven ties to illicit sources.

No KYC By Default

We do not require identity verification from our users under normal circumstances. Our platform is built to support privacy-first crypto transactions without unnecessary exposure of your personal data.

AML Screening

Xgram uses advanced risk-scoring tools to automatically check all incoming funds against global blacklists and blockchain intelligence databases.
If a transaction is flagged as high risk, it will be automatically rejected — we do not freeze funds, and we do not store suspicious deposits. This ensures that illicit funds never enter or exit through our platform.

When We May Request KYC

In exceptional cases, where required by local or international regulatory bodies (e.g. law enforcement inquiries, court orders, or requests regarding sanctioned entities), we reserve the right to temporarily pause a transaction and ask the user to complete a one-time KYC procedure.

In such cases:

• The user will be directed to our trusted compliance partner (e.g. SumSub) to verify their identity.
• The user will have 3 days to complete the process.
• If the user refuses verification, the transaction will be cancelled and refunded, minus network fees.
• We will not store personal data; all KYC is handled by our third-party partner in accordance with GDPR and other global data protection standards.

What We Do Not Support

• Xgram does not support money laundering or terrorism financing.
• We do not cooperate with individuals or organizations known to be involved in illegal activities.
• We do not freeze user funds unless explicitly required by a court or regulatory authority.
• We do not store KYC documents or personal data on our servers.

For Victims of Theft

If you are a victim of crypto theft and suspect that your funds have been transferred via Xgram, please:

1. Open a support ticket with details and blockchain evidence.
2. Provide documentation from law enforcement regarding the case.
3. If we receive a formal request from legal authorities within 14 days, we will cooperate to trace the transaction.

Please note: if the funds were already exchanged, we can only take action regarding the to-currency, and only under legal request.

At Xgram, we strive to balance financial privacy with regulatory responsibility. We are proud to support decentralized values while maintaining a clean, compliant environment for all users.