KYC/AML Policy

Xgram’s Commitment to Responsible and Private Crypto Exchange

At Xgram, we share the core values of the decentralized ecosystem: privacy, transparency, and autonomy. We strive to provide users with a fast, secure, and private crypto-to-crypto exchange experience.

While maintaining our commitment to privacy, we have implemented an automated system for preventing risks associated with money laundering (AML). The system checks every transaction in real-time and blocks the processing of funds that have a confirmed link to illegal sources.

No KYC by Default

We do not require identity verification under normal conditions. The Xgram platform is designed for cryptocurrency transactions without unnecessary disclosure of personal data.

AML Check

Xgram uses modern risk assessment tools, such as AMLBot and Crystal Blockchain, to automatically check all incoming funds against global blacklists and blockchain analytics databases.
As part of our anti-money laundering procedures, all transactions undergo an automated check using a blockchain analysis system.
To assess the risk level, we use the AMLBot analytical tool, which assigns a Risk Score to each transaction based on the origin of the funds and an analysis of the transaction history in the blockchain.
Based on a risk-oriented approach, the following principles apply:

Transactions with a Risk Score below 70% can be processed in the standard mode.
Transactions with a Risk Score of 70% and above may be temporarily suspended for additional AML verification, including KYC procedures and/or confirmation of the Source of Funds.

If a transaction is flagged as potentially risky by the AML analysis system, the service may initiate an additional verification procedure.
Such verification may include:

Manual analysis of the transaction by compliance department specialists.
A request for information on the Source of Funds.
A request for a user identification (KYC) procedure.

In addition to the numerical Risk Score, special risk tags assigned to the source of funds are also considered when making a decision. These categories may include, but are not limited to:

Stolen funds.
Addresses associated with fraudulent activity
Addresses associated with ransomware
Darknet resources
Transaction mixing services
Sanctioned addresses and individuals
Other high-risk categories identified by the AML analysis system.

If an increased risk is detected, the transaction may be temporarily suspended until the verification procedure is completed.

When KYC May Be Required

In exceptional cases, if required by local or international regulatory authorities (e.g., law enforcement requests, court decisions, or inquiries regarding sanctioned entities), we reserve the right to temporarily suspend a transaction and request that the user undergo a one-time KYC procedure.

In such cases:

The user will be redirected to our trusted compliance partner (e.g., AMLBot) for identity verification.
The user has 3 days to complete the verification.
If verification is refused, the transaction will be canceled and returned, less network fees.
We do not store personal data—all KYC procedures are handled by a third-party partner in accordance with GDPR and other international data protection standards.

What We Do Not Support

Xgram does not support money laundering or terrorist financing.
We do not cooperate with individuals or organizations involved in illegal activities.
We do not freeze user funds, except in cases directly provided for by judicial or regulatory requirements.
We do not store KYC documents or personal data on our servers.

Requested Materials

As part of the verification procedure, a user may be asked to provide the following materials:
For the KYC procedure:

A photo or scan of an identity document (passport, national ID card, or driver's license).
A photo of the user holding their identity document.

To confirm the Source of Funds:

Screenshots or statements from the wallet from which the transaction was sent.
A transaction history confirming the origin of the funds.
Screenshots of accounts on cryptocurrency exchanges or services through which the funds were received.
An explanation of the source of the funds.

The service reserves the right to request additional materials if necessary to complete the verification.

Verification Timeline

After receiving all the necessary materials, verification may take up to 3 business days.
The user is obliged to provide the requested materials for verification. The transaction may remain temporarily suspended until the necessary information is received.

Funds Return Conditions

Upon completion of the verification, the following options are possible:

Completion of the exchange operation if no violations are found as a result of the verification.
Return of funds to the sender if the operation cannot be completed or the user refuses to undergo the verification procedure.
Return of funds to the legal owner if the service receives an official request or order from competent law enforcement authorities confirming the illegal origin of the funds.
In the event of a refund, the funds are sent to the appropriate address in accordance with the verification results and applicable legal requirements.
If the refund is made to the sender, the funds are sent to the sender's original address. The refund is made within 24 hours after the verification is completed, and only the network fee necessary to execute the transaction on the blockchain may be deducted.

Funds Holding Period

The funds holding period may depend on the nature of the verification and the circumstances of the specific case.
In the case of a standard verification, funds may be held until the user provides the necessary information and the verification procedure is completed.
In certain cases, the holding period may be extended if necessary to comply with legal requirements or to fulfill official requests from law enforcement agencies.

For Theft Victims

If you have been a victim of cryptocurrency theft and suspect that the funds may have been transferred through Xgram, please:

Create an appeal to support services with a detailed description and blockchain evidence.
Provide documents from law enforcement agencies related to the case.
Upon receiving an official request from legal authorities within 14 days, we will cooperate to trace the transaction.

Please note: if the funds have already been exchanged, we can only take action regarding the destination currency and only upon an official legal request.

At Xgram, we strive to maintain a balance between financial privacy and regulatory responsibility. We are proud to support decentralized values while ensuring a clean and compliant environment for all users.